Frequently Asked Questions

JAK uses a deferred shipping model, saving you up to 40% compared to express delivery, while still offering secure, reliable service.

It’s a smarter, more cost-efficient way to ship where packages are consolidated and sent within a set time frame (around 10 days) instead of immediately.

In KSA, Kuwait, Bahrain and UAE with the USA, Turkey, Pakistan, Italy, China and Canada as our first origin hub, and expanding to more countries soon.

Yes, you can enable Auto Pay to make repeat shipments seamless.

Once your shipment arrives in KSA, Kuwait, Bahrain and UAE, you’ll collect it from a designated pickup location — no need to wait at home all day.

Yes! As long as the store ships to our USA, Turkey, Pakistan, Italy, China, Canada hub address, we can deliver it to you in KSA, Kuwait, Bahrain and UAE

On average, our rates are 35–40% less than market express rates.

Right now, we operate on a pickup-only model in KSA, Kuwait, Bahrain and UAE. Home delivery may be added in future phases.

Perfumes – USD 20 per shipment
DG Goods – USD 20 per shipment 
Premium Insurance – 2% of item value 
 

We accept all major local and international Debit and Credit cards, PayPal, Tabby, and other secure digital payment methods.

Our standard delivery time is around 10 days from when your package is processed at our USA, Turkey, Pakistan, Italy, China, Canada hub.

Yes — basic consolidation happens automatically, and on-demand paid consolidation will be available soon.

Absolutely. We prioritize secure handling, transparent tracking, and insured delivery.

Yes, both are allowed with applicable service fees.

Yes — UK are in our upcoming expansion roadmap.

The standard Value Added Tax (VAT) rate in Saudi Arabia is 15%. shipping.

JAK is a shipping and logistics service — we deliver what you buy from international stores. Returns or refunds for products must be arranged directly with the store where you made your purchase.

For safety, legal, and customs reasons, JAK does not ship certain items. See the detailed list. JAK - Unacceptable Items | JAK

The weight limit for JAK shipments is 36 KG (80 LB).

The value limit for JAK shipments is USD 2,500.

Your perfume shipments usually take approximately 20 working days to reach their destination.

Any shipment containing perfume and originating from the approved origin countries will automatically be classified as a Perfume shipment.

Yes, an additional service fee of USD 20 (or the equivalent amount in local currency) will be applied to perfume shipments.

The following limits apply to perfume shipments:

• Maximum bottle size: 200 ml per bottle
• Maximum quantity: 5 bottles per shipment

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Yes, certain beauty and personal care products can be shipped through JAK, including:

• Nail Polish
• Nail Polish Remover
• Hair Spray
• Hair Growth Products (e.g., Rogaine spray or liquid)
• Deodorant Spray
• Tanning Spray

Please note that shipments containing these items may require special handling and can take approximately 15–20 working days to reach their destination.

An additional service fee of USD 20 (or the equivalent in local currency) will apply per shipment containing any of the above products.

Quantity Limits 

• Nail Polish: Maximum 5 bottles per shipment
• Nail Polish Remover: Maximum 3 bottles per shipment
• Aerosol Products (Hair Spray, Deodorant Spray, Tanning Spray, etc.): Maximum 3 bottles per shipment Please note that availability may vary depending on the origin hub and destination country.

Yes, perfumes can be shipped through JAK to selected destinations.

Perfume shipments require special handling and may take approximately 15–20 working days to reach their destination. An additional service fee of USD 20 (or the equivalent in local currency) will apply per shipment containing perfumes.

Perfume Shipping Limits 

• Maximum bottle size: 200ml per bottle
• Maximum quantity: 5 bottles per shipment

Important Note: 

Not all items are eligible for shipment from every JAK hub or to every destination country. Before purchasing or shipping restricted items, please review our Unacceptable Items List and destination-specific restrictions.

It is an initiative designed to thank our customers for their continuous support, and through it you can earn points for every purchase, in addition to exchanging them for discounts on the value of purchases.

All users who are registered on the app are automatically signed up for the loyalty program.

No, joining our loyalty program is completely free!

Yes, we have four tiers, which are based on the amount spent. As you move up the tiers, the points you earn per amount spent will increase:

You will earn points each time you send a shipment through SMSA using your registered mobile number as the sender.

Points are earned based on your membership level: as a White member, you earn 2 points for every 1 SAR spent; as a silver member, you earn 5 points; as a gold member, you earn 10 points; and as a Platinum member, you earn 15 points for each 1 SAR spent.

No.

To redeem your points for discounts, simply use the SMSA app. Each point is worth 1 halala, which you can apply at checkout for your shipments. Details about the exchange process can be found within the app.

You can exchange points for a discount of the shipping fees on your future shipments.

No.

No.

You can check your earned points balance by clicking on My Profile > JAK Loyalty Points.

Points earned with each purchase will 1 year from the date of purchase.

Yes.

No, points cannot be gained when purchasing SMSA services that are undergoing promotions.

Through customer support channels on JAK official website.

If you wish to change the mobile number linked to your loyalty program, please ensure that you redeem all your points before making the change. Once the mobile number is updated, any remaining points will be voided and cannot be refunded or compensated by JAK.